We have all heard the saying, walk a mile in their shoes. Do we do that with the customer? Or do we as companies demand we wear only our own. In this episode of TABLEtalks, we discuss how the customer has changed, and how a tip from the past may be the key to the future of customer experience.
Join Matt Crocker and April W Sullivan as they chat about the need for a revolutionary customer experience and how TABLE can help you achieve that goal.
What your customer needs today will be different from tomorrow. Are you well-positioned to adapt?
Is your customer journey map crafted from your perspective or the customers? The difference? Massive.
A journey map is only the start if you want to KNOW your customer